On The Job Phone Skills

On the Job Telephone Skills

The telephone remains a central means of communication in the workplace. This CD-ROM power-point instruction covers key aspects of using the telephone at work. Topics encountered will include presenting a pleasing telephone personality, taking thorough messages and practicing courteousness.

Exposure To…

How Good Telephone Service Affects a Business’ Success
Ways to Present a Pleasing Telephone Personality
Steps to Take When Answering the Phone
Transferring a Call
Items Included in Taking a Message
Handling Complaints from Customers
Steps to Take When Placing a Call

Showing all 4 results